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Outcome-Based Facilitation – it starts with WHY

Children ask an average of 300 questions each day.  When those kids eventually trade their backpack for a briefcase and lunchroom for boardroom, they remain curious – it’s how people are wired.

Human nature leads all of us to wonder WHY.  Focusing on those WHYs is one of the foundational skills that sets standout facilitators apart.  Why? Because it keeps facilitators, and participants, focused on the […]


Delivery Tips: Will You Stand Out or Get Lost?

After the ball dropped in Times Square, did you craft a list of New Year’s resolutions, or did you skip the practice given how rarely they stick?

Whether you welcomed 2018 with, or sans, resolutions, we all have something in common. As soon as the winter holidays pass, our calendars fill up with meetings and conferences. While you may have several talks to prepare for – […]


How to Give the Perfect Gift

What’s the best gift you’ve ever received?

The National Retail Federation forecasts this year’s holiday sales could exceed $680 billion.  There will be plenty of duds among those billions of gifts – as any child who’s received socks and underwear can attest.  Thankfully, many recipients will also unwrap the gifts they wished for.

In order to give a great gift, you have to know your audience. The […]


Managing the Q&A

It’s official – the winter holidays are around the corner.

‘Tis the season when many of us gather to break bread with extended family. I’ve been to family holiday gatherings from 4 to 45 guests. It seems no matter the group size, the relatives are always prepared with enough questions to last through the final eggnog toast.

Here are some tips for managing the Q&A – whether coming […]